Permanence
An
organization may be thought of as a group of people whose collective activities
have an ordered existence that is intended to fulfill a common purpose. People
who belong to the group may have been brought together by a common cause,
shared beliefs, or employment. The group's collective activities may have a
commercial, spiritual, or cultural purpose. Some form of order is imposed by
influential members of the group on the activities of all group members. The
rules, procedures, rituals and behavioral norms of individual participation may
range from easygoing attitudes, to the imposition of strict responsibilities.
The organization confers rights, obligations and liabilities on the individual
participant. Participation will range from informal (casual) to formal
(conferring implied or specific obligations).
Organizations
become institutions when they take on an existence of perceived historical
permanence that is separate and distinct from the lives of individual members. For
the purposes of this discussion, institutions may include churches and other
religious organizations, charitable and fraternal associations, unions,
political parties, government agencies, corporations, hospitals, universities
and so on. Institutions project a presence and authority that is larger than
the influence of individual participants. There is a structure that confers
power on selected members, demands obedience from all participants, and preserves
the existence of the institution. The Catholic Church, for example, is an
institution that is separate and distinct from Catholics as a body of
parishioners. The Democratic Party is an institution that projects a presence
that is usually more important than the existence of individual democrats. The U.
S. Department of Labor represents the activities of thousands of (largely)
faceless government employees. General Electric and Harvard University are
icons that have a more lasting charisma than any of the individuals who
participate in their activities.
Successful
Organizations
Organizations
tend to be limited by the strengths and weaknesses of their management.
Successful organizations - corporations, government agencies, universities,
religious institutions, charities, and so on - will normally have a strong and
effective management team. The organization's leadership has a clear and
informed vision of goals and objectives. It will usually be proactive, rather
than reactive. These leaders, including individuals at all levels of the
organization, are able to combine a comprehension of the organization's place
in the real world with the capability to execute an operating plan that permits
the organization to succeed. Participants (employees or members) are focused on
a strategy that will lead to accomplishing specific goals and objectives. There
is a sense of mission, a sense of urgency and a sense of pride to be involved
in the organization's mission. Most of the participants (employees or members)
have a sense of belonging. The organization or institution provides a frame of
reference for their activities. Tasks and work processes assume meaning because
they are related to the success of the organization's mission. For each
individual, success is measured in terms of results. Human energy is focused on
the completion of assigned tasks. It is not wasted on debilitating internal
political power struggles. Instead, the naturally competitive spirit of human
endeavor is channeled into constructive activity that benefits the institution.
In this environment, the organization's leaders are not preoccupied with
finding the most politically acceptable response to the inevitable challenges
that occur in the course of an organization's activity. Instead, potential
conflicts are resolved through preemptive personnel communication and proactive
public relations.
Less Than
Successful Organizations
Unfortunately
organizations that have morphed into recognized institutions have a tendency to
fossilize because bureaucratic rules, processes, privileges and restrictions
suppress freedom of action. As this process permeates the institution, the
organization invariably deteriorates, ceases to exist, or becomes
irrelevant.
In
general, institutions are opposed to change because change dislocates the
participant's frame of reference and perception of personal status, disrupts
the political structure of the organization, may force the reformation of the
institution's culture, and impacts the rules, procedures, rituals and
behavioral norms of individual participation. The larger the institution, the
less flexible it becomes, because increased size demands the incremental
imposition of formal behavior. The older the institution, the greater the
resistance to change. Organizational aging breeds an increasingly rigid
culture. There is a fixation of beliefs. Symbolic exercises become pedantic
routine. Traditional rituals are retained even though they no longer serve any
useful purpose and may actually be antithetical to what the institution’s
members actually believe. Truth is standardized and eventually fossilized.
Artificial rituals and mindless rules crowd out innovation. The institution's
embedded culture will tend to support the continuation of doctrinaire positions
that create artificial social, intellectual, spiritual and emotional
boundaries. There is a tendency to venerate the past while ignoring present
needs and opportunities. Such traditionalism fosters false and exaggerated
ideas of sacredness and fails to make contemporary interpretations of values
and practices.
Zealots, in a display of very
human behavior,
will defend the institution
against change
because change is viewed as a
heresy
against established beliefs.
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Human
Nature
Organizations
are the invention of the human mind. They consequently display very human
characteristics. Some participants will strive to accumulate power and
authority. Others prefer to avoid personal responsibility or chose to maintain
a low profile in order to keep from being blown out by internal political
struggles. Competitive divisions and numerous cliques will inevitably develop.
They encourage discrimination, elitism, and “chosen people” attitudes. These
inner circles tend to believe that everyone else is an outsider who cannot be
trusted. Participation in the clique confers personal status and a sense of
comfort because participants are dealing with familiar relationships. An “us”
versus “them” psychology inevitably develops.
All
institutions run the risk of evolving into politically active hell holes where
everyone is badmouthing everyone else. There is a nasty adversarial elitist
struggle for personal position in the hierarchy. When institutions fall into
this trap, they inevitably deteriorate because the accumulation and use of
political power becomes more important than achieving the objectives or
performing the duties of the institution. Rather than make rational
decisions based on a careful evaluation of facts, decisions within this environment
are made on the basis of political power. All too often, creative ideas are
destroyed simply because one or more factions within the organization chose to
oppose the idea merely to demonstrate their ability to dominate the decision
making process. (Sound familiar?)
Bureaucracy
and Obsolescence
Institutions
are afraid to take risks. Risk requires the implementation of the unknown and
the results cannot be guaranteed. Failure is not politically acceptable. The
retention of power is based on being right and consequently it is better to do
nothing (frequently while appearing to do something), than to take an action
which fails. If catering to the press is an important requisite of power
retention, then it is inevitable that the selected course of action will
conjure simplistic images rather than creative change. This is especially true
when considering the decisions of government. Badgered by the press and
mindless critics, there is no allowance for error. Creative experimentation is
not allowed.
Institutions
create bureaucracy. Rules, Procedures and Systems are necessary to maintain
order. There is the impersonal application of general rules, both to outsiders
and to internal staff. Applied rules are likely to be a repetition of what has
worked in the past. They are made on a blanket basis, applying to everyone
without regard for sanity or common sense. Rules are often part of an overall
system, work process, or procedure. Since change can be disruptive, flexibility
is to be avoided.
Bureaucratic
procedures are usually proposed or written by people who do not have the
capacity to understand their impact. They are made by an authorized person
(autocratic) or by a committee (the pseudo democratic autocracy of the
proletariat). Bureaucratic committees are usually populated by individuals who
are ill equipped to make reasonable rules. Individual member motivation is
likely to be political, rather than rational. The larger the committee, the
more likely it is most of the members will not be able to make a constructive
contribution.
There is
an inclination of leaders to become administrative bureaucrats or defenders of
the institution rather than managers and communicators. Oppressive authority
evolves. Rules and regulations replace creative leadership. Red tape and
ingrained attitudes smother creative thinking. Traditionalized, dogmatized, and
institutionalized organizations fail to hold the interest of adventurous people
who could care less about their existence. As the institution is
trivialized (becomes irrelevant), it becomes the target of scorn or is simply
ignored. Although there is a retained façade of historical purpose, its
actual activities invariably deviate from its original mission.
What is
the lesson? The creations of human invention inevitably deteriorate.
All institutions are destined
to become obsolete.
It is a natural process.
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Survival
The first
obligation of any institution is to ensure its survival. No matter how
irrelevant it has become, no matter how uncompetitive its products or services,
no matter how wide the gap between internal self-perception and external
assessment, an institution will continue to pursue the familiar until such actions
are no longer possible.
Management
invariably defends a dysfunctional institutional culture. But it will do no good.
Institutions fail because they are no longer relevant to the community’s
Cultural Ecosystem (as has happened to some service organizations), are no
longer competitive within their industry (think GM before 2007), or are have
ossified into politically ineffective institutions (think U. S.
Congress). These institutions continue to exist until they eventually
fade away into historical oblivion, collapse in a spectacular display of
chaotic failure, or undergo a substantial reformation.
Competitive
and market driven institutions, such as corporations, can be revived by
disruptive management because their continued existence depends on a positive
transformation. Change is motivated by the stark realities of economic
survival. Institutions that tend to be constrained by internal political
squabbling, such as universities, are unlikely to experience an institutional
reformation until their economic structure becomes unsustainable. Political,
religious, and fraternal institutions typically decline because they become
irrelevant to the cultural Ecosystem within which they must function. But
government institutions - legislatures, administrations, and agencies - have
the unfortunate ability to hide behind the protection of political dispensation
and the police power of the state. Because institutional reorganization will
disrupt their perceived selfish-best-interest, insiders vociferously defend
government institutions against reorganization and reformation. Disruptive management, which could revitalize
the functions of government, is not allowed by the conceit of entrenched
political power.
Even if they have become
corrupt, irrelevant or
dominated by special interest
agendas,
even if they are no longer
needed
or have strayed from their
original mission,
the institutions of government
tend to survive.
Until there is a revolution.
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Organizational
self-preservation is instinctive. It maintains the political power of
those in charge (along with various insider cliques), and provides a reassuring
frame of reference for other members. Outsiders are still outsiders. Members
can make believe everything is OK, even while the institution continues to rot
from within. Government becomes a collection of competing political cliques,
favored cronies, and dysfunctional institutions. Unyielding conflict replaces
compromise. (Note 1)
Cultural Economics
Why is this discussion of institutions important?
Cultural Economists examine institutional behavior and management
in order to understand the past (and future) impact they will have on our economy.
The results are likely to reveal valuable information to support the associated
economic and cultural analysis. For example: Adolf Hitler ascended to power by
exploiting the weaknesses of the German government after WW1; Honda, Datsun, Toyota,
and Volkswagen were among the companies that took market share from the flawed institutions
of the American auto industry after WW2; and the existing world economic crisis
can be traced back to deficiencies within the institutions of government and
finance. Most large scale economic failure (or success) can be linked to
institutional failure (or success), and most institutional failure (or success)
can be linked to the internal cultural characteristics of the relevant
institutions, and – finally – the cultural characteristics of every institution
are driven by the strength and weaknesses of human nature.
The Cultural Economist
Note 1: Sound familiar? The
American people have given their congress an abysmal performance rating, and
the administration’s popularity is largely based on the personal appeal of the
President. One of the interesting (and disturbing) things about America’s last
election cycle is that both candidates for made very personal promises to the
electorate. It was as if Congress did not exist, or was – at least –
irrelevant.